Frequently Asked Questions

Does the service work on all mobile networks?

Yes! The service works across all mobile money networks, mpesa, Airtel Money and Tkash. You can also buy airtime across all networks as well.

How can I reach support if I have an issue?

You can reach us through:

  1. Call Support: +254 711 894 422
  2. Email Us: support (@)
  3. Chat with Support: Green Chat App Icon on the bottom right of the page.

How does merchant payments work?

Under the payments transactions button, you can decide to make payments to either a Merchant Till Number or Merchant Paybill. You simply enter the details required and the platform will ensure that the payment is made. You will get a notification when the payment is made and the code you receive is that same as the one that the merchant will receive. This will allow for reconciliation and proof of payment.

Does Lemonade facilitate reversals if sent to the wrong number?

Use care when inputting information about your Beneficiary; and verify that you have provided us with the Beneficiary’s correct number. You represent and warrant to us that all information you enter into the Application or otherwise provide to Lemonade is true and complete.