Privacy Policy of Lemonade Payments

Last updated: Nov 04, 2024

Introduction

Welcome to Lemonade Payments, a service provided by Lemonade Investments Limited. Lemonade Payments is committed to safeguarding your privacy, in compliance with applicable laws and data protection standards. This Privacy Policy outlines how we collect, use, share, and protect the personal information you provide while using our services. This Privacy Policy should be read alongside the terms and conditions of our other products and services. Where discrepancies arise, this policy shall prevail.

For inquiries, you may contact our privacy team at privacy@mylemonade.io.

1. Collection of Information

We collect personal information with your knowledge and consent when you:

  • Register for a specific Lemonade service.
  • Use a Lemonade service through our mobile app or website.
  • Subscribe to Lemonade or third-party premium rate services, SMS, email, or social media channels.
  • Participate in surveys, promotions, or special offers.
  • Engage with our customer service channels.

We may also obtain information from third-party sources, including credit bureaus, fraud prevention agencies, and public directories.

2. Types of Data Collected

Lemonade collects the following categories of user data:

  • Personal Identification Information: Name, address, phone number, email, date of birth, and national identification details.
  • Account Preferences: Service preferences, based on your usage and interactions.
  • Communication History: Records of interactions through calls, email, or social media.

If you allow a child to use our services, their personal information may be collected as outlined here.

3. Use of Information

Lemonade may use your information for the following purposes:

  • Service Delivery: Processing purchases and providing the services you've requested.
  • Billing and Invoicing: Managing payments for our and third-party services.
  • Customer Support: Addressing your queries and concerns.
  • Compliance and Verification: Checking your identity against regulatory databases.
  • Marketing: Sending promotional messages, which you can opt out of at any time by contacting us.
  • Network Management: Ensuring smooth operation and quality control of our systems.
  • Security: Protecting against fraud and managing access to services.

Aggregated (non-identifiable) data may be shared with third parties for analytical or business purposes.

4. Data Retention and Deletion

We retain personal information only as long as necessary for business or legal purposes. If you request deletion, we will erase your data following legal guidelines.

5. Disclosure of Information

Your information may be shared only in compliance with legal requirements or as follows:

  • With Legal Authorities: When legally obligated, we may share data with law enforcement or regulatory agencies.
  • With Service Providers: Partnering entities involved in providing Lemonade services.
  • In Emergency Situations: To ensure your safety and access to emergency services.

We may also disclose your information to partners in mobile money transfers, such as merchants or interoperability partners, as required for transaction processing.

6. Cookies and Tracking

Our website and app may use cookies to personalize your experience. You can disable cookies via browser settings; however, this may impact functionality.

7. User Privacy

Lemonade Payments respects your privacy and is committed to protecting your personal information. As a user, you retain full control over the personal data you provide while using our services. We will only access, collect, use, or disclose your data as outlined in this Privacy Policy and in compliance with applicable data protection laws. Your data will be collected only with your consent and for the purposes explicitly mentioned, including providing our services, ensuring regulatory compliance, improving user experience, and, where necessary, fulfilling our legal obligations. You have the right to access, update, delete, or request a restriction on the use of your personal data. If you choose to withdraw your consent or delete your information, some functionalities of our app may be impacted. We employ secure technology and protocols to keep your information safe from unauthorized access or disclosure. Your personal data will not be shared with third parties without your consent, except as required by law or as necessary to deliver our services effectively. If you have any questions about how your privacy is protected, or wish to exercise any of your data rights, please reach out to our Privacy Team at privacy@mylemonade.io

8. Hyperlinks

Our platform may contain links to third-party sites. Lemonade is not responsible for its content or privacy practices. Your interactions with external sites are governed by their privacy policies.

9. Data Security

We use rigorous controls and security protocols to protect your personal information from unauthorized access, loss, or damage.

10. Compliance

Failure to comply with this Privacy Policy may result in the termination of your services with Lemonade.

11. Amendments

Lemonade reserves the right to modify this Privacy Policy at any time. Any changes will be posted on our website to keep you informed of how we handle your data.

Please confirm acceptance of these terms to continue using Lemonade Payments services. For more information, contact us at privacy@mylemonade.io.

Disclaimers and Footnotes

Lemonade Payments is a fintech company, not an insured bank or microfinance company. Payment services are provided by officiall licensed banks, all regulated by the Central Bank of Kenya. All customers must share KYC details as required before opening and operating an account. This information contains certain “forward-looking statements,” which may be identified by the use of such words as “believe,” “expect,” “anticipate,” “should,” “planned,” “estimated,” “potential” and other similar terms.