Lemonade Payments is a digital payments platform that enables individuals and businesses to collect, send, and manage money seamlessly across multiple channels.
As a regulated payments company, we are required to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. Collecting your KYC information helps us verify your identity, ensure the security of your account, and protect against fraud, money laundering, and other financial crimes.
KYC also enables us to:
By submitting your KYC details, you help us maintain a secure ecosystem where both individuals and businesses can transact with confidence.
Our services are available to both individuals and businesses. Whether you’re a small merchant, a growth agent, or a large enterprise, Lemonade makes it simple to power your payments.
We support collections (receiving payments), disbursements (sending money), deposits, and withdrawals. Our system integrates with wallets, bank accounts, and mobile money services like M-PESA & Airtel Money.
We charge a fee per transaction. This ensures transparent and predictable pricing for our users.
No. We don’t segment wallet types—both personal and business wallets can transact using Lemonade.
Deposits and withdrawals are processed in real-time, subject to network availability. In rare cases of delay, our support team is available to assist.
Growth agents are partners who help onboard new users and businesses to Lemonade. They earn revenue based on their monthly performance targets, tracked daily.
You can view and download a full transaction log directly in the Lemonade app or dashboard, including details of collections, disbursements, deposits, and withdrawals.
Yes. Security is central to our platform. We use industry-standard encryption, fraud monitoring, and account-level controls to keep your money safe.
Yes! The service works across all mobile money networks, mpesa, Airtel Money and Tkash. You can also buy airtime across all networks as well.
We also track support calls and feedback to continuously improve and reduce common issues.
Under the payments transactions button, you can decide to make payments to either a Merchant Till Number or Merchant Paybill. You simply enter the details required and the platform will ensure that the payment is made. You will get a notification when the payment is made and the code you receive is that same as the one that the merchant will receive. This will allow for reconciliation and proof of payment.
Use care when inputting information about your Beneficiary; and verify that you have provided us with the Beneficiary’s correct number. You represent and warrant to us that all information you enter into the Application or otherwise provide to Lemonade is true and complete.
Disclaimers and Footnotes
Lemonade Payments is a fintech company, not an insured bank or microfinance company. Payment services are provided by officiall licensed banks, all regulated by the Central Bank of Kenya. All customers must share KYC details as required before opening and operating an account. This information contains certain “forward-looking statements,” which may be identified by the use of such words as “believe,” “expect,” “anticipate,” “should,” “planned,” “estimated,” “potential” and other similar terms.